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Pain management support for veterans in Melbourne

Veteran-focused alternative healthcare
We connect veterans with experienced alternative healthcare doctors and pain specialists in partner clinics across Melbourne and Victoria.
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Whether you work in the CBD, commute from St Kilda, or live around Toorak and South Yarra, chronic pain competing with Melbourne's demanding pace and family life is exhausting. VeteranCann supports veterans who are seeking pain management care.

‍Recent DVA changes require in-person appointments, so we have connected with various partner clinics across Australia to support veterans. Ongoing appointments are available via telehealth, so you can access care from home.
Our DVA claims advocates can help you navigate travel reimbursements and reduce the burden of getting to your appointments.
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Book a free appointment with our veteran-focused specialists.

We connect you with our team of doctors and pain specialists who have experience addressing the unique needs of veterans.
Connect with doctors who understand veterans’ unique needs and the DVA process.
Get tailored treatment and no upfront fees — we handle all appointments and paperwork for you.
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VeteranCann Melbourne Partner Clinics
Call us on 1300 640 911 to book an appointment.
Get directions

1

Veteran medical support in Melbourne & Australia-wide
We have 2 partner clinics across Melbourne and 5 in total serving Victoria, but 20+ veteran medical clinics around Australia providing coverage for every state and territory. Medical support will be given to you at the nearest clinic irrespective of where you find yourself. We also partner with travelling outreach clinics to bring support closer to you, so you're never far from the care you need.

2

We're veteran-community-led
Part of our staff are former serving veterans or partners of veterans. Everyone on our team understands the veteran experience from onboarding and customer service to DVA advocates.
plan benefits

Your Complete Treatment Journey

Personalised monthly treatment plan

Our clinicians design a personalised treatment plan just for you, with monthly check-ins to ensure ongoing support and progress.

Treatment delivered to your door

We make the process fast & simple. Treatment is delivered in discreet packaging directly to your door. There is no need to leave the house.

Ongoing treatment programme

We handle all consultations and applications online — no referrals needed. If approved, DVA covers your treatment, so there’s no out-of-pocket cost.

Premium customer support

Enjoy dedicated guidance from our team throughout your journey. We’re committed to education, care, and your long-term wellbeing

FAQs

Frequently Asked Questions

Do you have multiple partner clinics in Melbourne, or is there just one location?
We have 2 partner clinic locations across Melbourne to serve you better, based in Boronia and South Melbourne. There are 3 other veteran clinics in Victoria and 20+ across Australia. We're actively expanding our network of partner clinics across Australia to bring care closer to more veterans. If you're unsure whether one of our Melbourne locations is your closest clinic, or if you'd prefer to access services in a nearby state, call us on 1300 640 911 and our team can advise the best option for you.
How much does it cost to make use of your alternative health specialists in the Melbourne clinic?

There are no upfront fees and no charges for your initial or any ongoing telehealth consultation, and if you're prescribed medication, we will cover the DVA prescription co-payment of $7.70 on your behalf.

Our focus is on providing safe, professional and compassionate care without adding any financial burden. From your first appointment and beyond, you can feel confident knowing the process is fully supported, transparent and centred on your wellbeing.

Do I need a referral?
You don't need a referral to access our pain management services, we welcome new patients directly. To get started at any of our Melbourne partner clinics, simply call 1300 640 911 or complete the online Health Evaluation Form. You can select your consultation time once you've completed your form.

The doctor will assess the answers from your form and contact you at the scheduled time to discuss. You'll then be referred to one of our partnered pain specialists to finalise review and facilitate a support letter to proceed with your application to the DVA for funding.
How far in advance do I need to book an appointment at your Melbourne partner clinic?
Appointment availability varies depending on urgency and clinic schedules. For current booking timelines and to check real-time availability, call our team on 1300 640 911. Our team will work with you to find an appointment that suits your schedule and pain management needs.
Is VeteranCann experienced working with veterans?

Yes. We're veteran-community-led. Many of our staff are former serving veterans or partners of veterans. This means our pain management specialists genuinely understand the veteran experience, service-related health challenges, and the unique barriers veterans face when accessing healthcare.

If I live outside Melbourne but work in Victoria, can I access your pain management partner clinic?
Absolutely. The Melbourne clinics are open to all veterans in the region and bordering areas, regardless of where you live. If you work in Melbourne but live in nearby areas, you're welcome to book at any of our Melbourne locations on your appointment day.

Our DVA claims advocates can help you navigate travel reimbursements and reduce the burden of getting to your appointments. For real-time transport directions and accessibility questions, call 1300 640 911.
Does your alternative health partner clinic in Melbourne offer telehealth consultations for follow-ups?

Yes. To comply with DVA requirements, your first consultation must be conducted in person at any of the Melbourne clinics so our doctors can fully assess your needs and establish your care plan. However, once that initial in-person appointment is complete, follow-up consultations are available via telehealth, so you can access continuity of care without the burden of travel, especially during pain flare-ups or when appointments need to happen between clinic visits.

What should I bring to my first appointment at your Melbourne partner clinic?

Please bring the following to your first appointment:

  • Your DVA card (Gold Card or White Card)
  • Photo identification (driver's licence or passport)
  • A list of questions or concerns you'd like to discuss

For current requirements and any updates, check the Department of Veterans' Affairs website at dva.gov.au or call our Melbourne partner clinic on 1300 640 911 to confirm what you'll need for your specific appointment.

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